The ZEN Difference

Zen Customer Success

KEY FEATURES

Sponsor Approvals, Built In.
Keep Study Teams Qualified and Compliant.
One QMS. Multiple Studies and Sponsors.
Give Every Sponsor the Right View.
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Collect 21 CFR Part 11 and EU Annex 11 compliant electronic signatures on quality agreements and controlled documents from sponsors, vendors, and external collaborators—even without ZenQMS accounts.
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Assign GCP training and role-specific SOPs automatically, with retraining triggered by major document revisions. Track completion, on-the-job training, and qualifications across clinical research teams.
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Use the no-code Workflow Designer to configure protocol deviation investigations, CAPAs, and vendor qualifications for different sponsor requirements. Trigger follow-up workflows automatically and maintain traceable GCP quality records.
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Organize clinical quality SOPs, deviations, CAPAs, and audit records into sponsor- or study-specific folders. Share current, controlled records with sponsors and auditors without creating uncontrolled copies or exposing unrelated information.
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