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WEBSITE TERMS OF USE Last Updated: 23-SEP-2026 · Version: 1.0 |
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1 What these Terms cover — and what they do not
1.1 These Website Terms of Use ("Website Terms") govern your access to and use of www.zenqms.com, the publicly accessible pages of the ZenQMS Support Portal at support.zenqms.com, and any other ZenQMS marketing, informational or public web page that links to these Website Terms (together, the "Website").
1.2 These Website Terms do not govern use of the ZenQMS software or professional services. Access to and use of the ZenQMS Software — including app.zenqms.com, any customer or sandbox environment, the ZenQMS Auditor Share, ZenSign, the ZenQMS Public API and any ZenQMS mobile application (together, the "Software") — is governed exclusively by:
A. the written agreement between ZenQMS LLC ("ZenQMS", "we", "us") and the organization that licenses the Software — normally a ZenQMS Master Subscription Agreement and EXHIBIT I to it — together with the applicable Order Form and/or Statement of Work, and any executed ZenQMS Data Processing Addendum or ZenQMS Business Associate Addendum; and
B. the ZenQMS Acceptable Use Policy, which applies to individuals who use the Software.
1.3 Nothing in these Website Terms amends, supplements, limits or forms part of any such agreement. If anything in these Website Terms conflicts with a customer's written agreement with ZenQMS in respect of the Software, that agreement controls, and these Website Terms do not apply to the subject matter of the conflict.
1.4 If you are looking for the terms that govern your organization’s use of the Software, see the ZenQMS Acceptable Use Policy, Section 2 (Which agreement governs your organization), or contact legal@zenqms.com .
1.5 The ZenQMS Support Portal at support.zenqms.com is ZenQMS product documentation and support content. When you reach it through the Software, or sign in to it, your organization’s written agreement and the ZenQMS Acceptable Use Policy govern your use of it; when you read its publicly available content without signing in, these Website Terms govern.
2 Acceptance
2.1 By accessing or using the Website you agree to these Website Terms. If you do not agree, do not use the Website. If you use the Website on behalf of an organization, you confirm you have authority to accept these Website Terms on its behalf.
3 Changes to these Website Terms
3.1 We may update these Website Terms from time to time by posting a revised version with a new "Last Updated" date. Changes take effect when posted and apply to your use of the Website from that date. This right to update applies only to these Website Terms and never to any agreement governing the Software.
4 Permitted use
4.1 You may view, download and print Website content for your own internal informational use, provided you do not remove any copyright, trademark or other proprietary notice.
5 Prohibited conduct
5.1 You will not:
A. use the Website in violation of applicable law, or to infringe or misappropriate any third party's rights;
B. copy, reproduce, republish, frame, mirror, sell, license or commercially exploit any part of the Website except as permitted in Section 4;
C. use any robot, spider, scraper or other automated means to access or index the Website other than a search-engine crawler operating in accordance with our robots.txt file;
D. use the Website, or any content on it, to develop, train or improve any artificial-intelligence or machine-learning model, or to build a competing or substantially similar product or service;
E. attempt to gain unauthorized access to the Website, any ZenQMS system, or any account, or bypass any access control or rate limit;
F. conduct any security, integrity, penetration or vulnerability testing of the Website;
G. interfere with the operation of the Website, including by transmitting malicious code or by imposing an unreasonable load on our infrastructure; or
H. remove, obscure or alter any notice or disclaimer on the Website.
6 Intellectual property; trademarks
6.1 The Website and its content — including text, graphics, layout, images, video, documentation and software — are owned by ZenQMS or its licensors and are protected by intellectual property laws. Except for the limited permission in Section 4, no right or licence is granted to you.
6.2 "ZenQMS", "ZenSign", "ZenAI" and the ZenQMS logo are trademarks of ZenQMS. You may not use them without our prior written permission, except in factual, nominative references to ZenQMS.
7 Information you submit through the Website
7.1 If you submit information through the Website — for example a demo request, contact form, webinar registration or newsletter sign-up — you confirm the information is accurate and that you are entitled to provide it. We handle personal data in accordance with the ZenQMS Privacy Policy.
7.2 If you send us ideas, suggestions, enhancement requests or other feedback about ZenQMS or its products through the Website, whether solicited or not ("Feedback"), you grant ZenQMS a perpetual, irrevocable, worldwide, royalty-free, fully paid-up, sublicensable and transferable licence to use, reproduce, modify, distribute and otherwise exploit that Feedback for any purpose, including to develop, improve and commercialise our products and services, without restriction and without any obligation, attribution or compensation to you. You confirm you are entitled to provide the Feedback, and you agree not to assert against ZenQMS or its customers any intellectual property right that would restrict our use of it as described above. This Section applies only to Feedback submitted through the Website. Feedback submitted by or on behalf of a customer under a written agreement for the Software is governed exclusively by that agreement, and nothing in this Section grants ZenQMS any right in Customer Data or in a customer’s confidential information.
7.3 Do not send us confidential information through the Website. Any information you submit through the Website is treated as non-confidential.
8 Third-party links and content
8.1 The Website may link to or embed third-party websites, resources or content. We provide these for convenience only. We do not control and are not responsible for them, and a link is not an endorsement. Your use of a third-party site is governed by that party's terms.
9 No professional, regulatory or legal advice
9.1 Website content — including material about 21 CFR Part 11, EU Annex 11, GAMP 5, ISO standards, GxP practice, validation, data privacy or quality management generally — is provided for general information only. It is not regulatory, legal, scientific, medical or professional advice, is not a substitute for your own assessment, and must not be relied on for any compliance, validation, submission or regulatory decision. Regulations and guidance change, and content may not be current. Consult a qualified professional before acting on anything you read here.
9.2 Descriptions of ZenQMS product capability on the Website are informational and are not commitments. Product commitments are made only in a written agreement.
10 Availability
10.1 We do not commit to any level of Website availability. We may change, suspend, restrict or discontinue the Website or any part of it at any time without notice. Service-level commitments for the Software are made only in the applicable written agreement and are not affected by this Section.
11 Disclaimer of warranties
11.1 THE WEBSITE AND ITS CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND. TO THE FULLEST EXTENT PERMITTED BY LAW, ZENQMS DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED AND STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTY THAT THE WEBSITE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE OR FREE OF HARMFUL COMPONENTS, OR THAT ITS CONTENT IS ACCURATE, COMPLETE OR CURRENT.
11.2 This Section applies only to the Website. Warranties given in respect of the Software appear in the applicable written agreement.
12 Limitation of liability
12.1 TO THE FULLEST EXTENT PERMITTED BY LAW, ZENQMS AND ITS AFFILIATES, OFFICERS, EMPLOYEES AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE OR EXEMPLARY DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATING TO YOUR USE OF THE WEBSITE, WHETHER IN CONTRACT, TORT OR ON ANY OTHER BASIS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
12.2 ZENQMS'S TOTAL LIABILITY ARISING OUT OF OR RELATING TO THE WEBSITE OR THESE WEBSITE TERMS WILL NOT EXCEED ONE HUNDRED U.S. DOLLARS (US$100).
12.3 THESE LIMITATIONS DO NOT APPLY TO THE EXTENT PROHIBITED BY APPLICABLE LAW, OR TO FRAUD, GROSS NEGLIGENCE OR WILLFUL MISCONDUCT. This Section applies only to the Website. Liability in respect of the Software is governed exclusively by the applicable written agreement, and nothing in this Section limits or reduces ZenQMS's obligations under that agreement.
13 Indemnity
13.1 You will defend, indemnify and hold harmless ZenQMS and its affiliates, officers, employees and agents from any third-party claim, loss or expense (including reasonable legal fees) arising out of your breach of these Website Terms or your unlawful use of the Website. ZenQMS will notify you promptly of any such claim, give you sole control of its defense and settlement (except that no settlement imposing liability or an admission of fault on ZenQMS may be entered into without its written consent) and provide reasonable cooperation at your expense. This Section applies only to the Website. Indemnification in respect of the Software is governed exclusively by the applicable written agreement, and nothing in this Section imposes on an individual user any obligation that the applicable written agreement places on the organization that licenses the Software.
14 Privacy and cookies
14.1 Our handling of personal data, and our use of cookies and similar technologies, are described in the ZenQMS Privacy Policy, which covers both this Website and the ZenQMS Software and is the controlling cookie disclosure. In summary, and subject to that policy, this Website uses necessary cookies together with functional, analytics and marketing cookies, including cookies set by third parties. Where consent is required, we set non-essential cookies only after you have given it through the consent banner presented on the Website, and you can change or withdraw your choices at any time using the cookie preferences link in the Website footer.
15 Governing law; venue
15.1 These Website Terms are governed by the laws of the Commonwealth of Pennsylvania, without regard to its conflict-of-laws rules. Any dispute arising out of or relating to these Website Terms or the Website will be brought exclusively in the state or federal courts located in Montgomery County or Philadelphia County, Pennsylvania, and you consent to the personal jurisdiction of those courts.
15.2 The governing-law and dispute-resolution provisions of any written agreement for the Software are unaffected by this Section and continue to govern all disputes relating to the Software. Where a dispute relates both to the Website and to the Software, or arises between ZenQMS and a person who is also a licensee or an authorized user of the Software, those provisions control.
16 General
16.1 These Website Terms are the entire agreement between you and ZenQMS with respect to the Website only. If any provision is held unenforceable, the remainder continues in effect. Our failure to enforce a provision is not a waiver. You may not assign these Website Terms; we may assign them in connection with a merger, acquisition or sale of assets. Sections 1, 5–9 and 11–16 survive any termination of your use of the Website.
17 Contact
17.1 Postal Address: ZenQMS LLC, 40 Coulter Ave, Suite 265, Ardmore, PA 19003, USA
17.2 EMAIL: legal@zenqms.com