Sentrex Launches ZenQMS for Compliance & Efficiency

As a rapidly growing Patient Support Program Provider and specialty pharmacy with a national footprint, Sentrex needed a scalable, compliance-driven quality management system (QMS) that could keep pace with rigorous and evolving regulatory requirements. 

When Kevin Bivand, VP of Quality and Patient Safety, joined Sentrex, he set out to determine if a QMS software could help the company’s quality management processes and compliance. In particular, he wanted a system that would help ensure:

• A 21 CFR Part 11 Compliant QMS 
• Structured workflows and approvals to enforce compliance
• Maintaining an audit-readiness state

Establishing a Strong Business Case for Quality Assurance

For many quality leaders, securing a budget for QMS tools is tricky. Quality management is often seen as a cost rather than a revenue-generating investment, and in many cases, quality leaders aren’t sure how to prove the true ROI of an eQMS. 

But Kevin had a plan. 

How do you position a business case from a quality perspective? 

“It’s important to focus on Compliance and Patient Safety when selecting a Quality Management software.  What was important to me, is the flexibility in configuring workflows to leverage the QMS software for many of our internal processes.” - Kevin Bivand, VP of Quality and Patient Safety, Sentrex

Kevin’s steps to secure buy-in included:

• Identify key stakeholders
• Work with the quality team and leadership to identify opportunities with the current processes and systems
• Categorize opportunities as high, medium and low
• Involve all key stakeholders that will be involved in changes
• Focus on finances and board approval

“It’s important to position a quality management system as a business tool, not just a compliance tool. It’s for all employees.”

A Quality Management System Built for Compliance Without Compromise

Sentrex works with pharmaceutical companies that require a high level of compliance. For Kevin, that meant not just finding an efficient system, but one that provided a high-level of compliance. 

ZenQMS stood out as the right choice for a few reasons:

• Data security and compliance. ZenQMS meets industry-leading standards, including SOC 2 Type II, ISO 9001, ISO 27001, and more. Explore our full compliance standards. 

• Audit-ready at all times. Structured workflows and built-in controls make it easy to maintain compliance and go into audits with confidence. 

• Granular document access control. Prevents unauthorized access, ensuring only the right people can review, approve, or modify records.

“The key is the workflow controls of the system that are in place. The data reporting in ZenQMS is also solid.”

Seamless Support & Data Migration with ZenQMS

The next challenge? Ensuring a smooth transition from the previous system and manual processes without disrupting daily operations.

From the start, Sentrex experienced a hands-on, personalized approach that made all the difference:

“ZenQMS was very supportive in understanding the requirements of the data migration from the previous system. ZenQMS does that so well.” 

The transition to a new QMS can be daunting, but ZenQMS’ monthly meetings and ongoing check-ins provide a space for Sentrex to voice ideas, explore new functionality, and continuously optimize processes. 

“Having monthly meetings with ZenQMS, sort of extended hyper care, where we can voice our opinions, helps the team get the most out of the system, and it helps them understand the value.”

True support goes beyond implementation, and the consistent and proactive approach by the Customer Success team has allowed Kevin and his team at Sentrex to stay focused on what matters most: compliance, efficiency, and patient safety.

A Cost-Effective & Scalable Quality Management Software

A huge advantage of ZenQMS is its fixed pricing and elimination of seat licenses, which simplified budgeting and eased the transition.

“With our previous system, if the company grew by 25 or 50 people, we would have to email them, ask for another bundle of seat licenses. This eliminated the ongoing task and the worry of managing licenses.”

For a company growing as fast as Sentrex, the predictable pricing of ZenQMS removed a common friction point for quality leaders. ZenQMS helps take that stress away. 

The Real Benefits of a Better QMS Software Platform

Overall, Sentrex’s transition to ZenQMS delivered measurable improvements in compliance, efficiency, and audit readiness:

• Operational efficiency. The structured processes and reporting capabilities improved Sentrex’s quality operations. 
• Fast implementation. With an implementation time of 90-120 days, ZenQMS provides a smooth transition with minimal business disruption.

Discover how ZenQMS can improve quality management for your team, regardless of your size or stage. Take 3 minutes to see the platform in action: Watch the Demo.